Price Determines Customer Loyalty in Ride-Hailing Services – Syafiq Basri Assegaff, Stanley Oktavianus Pranoto
ABSTRACT Not long after Uber left the business in Indonesia in 2018, increasing numbers of ride-hailing users in Indonesia have been dominated by Gojek and Grab, with more than 100 million users downloaded each of their applications. We don‘t know how the recent Covid-19 pandemic -- when governments urged people to work from home and [...]