The Use of Social Media as a Means of Interaction Between Garuda Indonesia and Customers: Descriptive Qualitative Study of Garuda Indonesia’s Account Fan Page by Gusti Dina Khairina Putri
Facebook is not only used to simply connect with friends. Nowadays, especially Facebook Fan Page used by Garuda Indonesia to establish interactive communication with customers. Through this interactive communication Garuda Indonesia makes the customers engage in the development of the company so that they become aware of what is desirable and undesirable from customers. [...]